Shipping & Guarantee

Once your order is received, it may take 1-3 days to get your order ready for you.
AUSTRALIA
We offer free standard shipping anywhere in Australia when you spend over $80.00.
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Standard shipping:
Flat rate of $12.50 Australia wide. Please note that delivery can take 5 to 7 working days within Australia, but we do our best to ship to you as soon as we receive payment. -
Express shipping:
Flat rate of $15.00 Australia wide. Delivery is quicker and typically takes around than 3 to 4 working days.
Product(s) ordered will be dispatched within seven (7) working days from the payment receipt date*. In most cases however, your order will be shipped within three (3) working days.
Australia Post will deliver direct to you, however, if you are not available to accept delivery at this time, your parcel will be taken to the nearest post office and a calling card left in your letter box to notify you of this.
Serenity and Rose accepts no responsibility for any delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes, etc.
A shipping cost will be applicable to all items on www.serenityandrose.com.au
*Please note that public holidays such as Easter, Christmas and other relevant public holidays may occur delays.
NEW ZELAND
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Standard shipping:
Flat rate of $20.00. Delivery can take 5 to 7 working days. -
Express shipping:
Flat rate of $30.00. Delivery can take 3 to 4 working days.
USA & REST OF THE WORLD
- Orders over $110.00AUD will have free standard shipping.
- Orders under $110.00AUD, a flat shipping rate of $40.00AUD will apply.
- Spain
- Portugal
- People’s Republic of China (PRC)
- Russia
CUSTOMS & DUTIES
RETURNS / EXCHANGE / REFUNDS
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us either by:
Email:
hello@serenitandrose.com.au
Mail:
Serenity and Rose Suite 575,
2/454 Scarborough Beach Road,
Osborne Park WA 6017.