Shipping & Guarantee

 

Once your order is received, it may take 1-3 days to get your order ready for you.

 

AUSTRALIA

We offer free standard shipping anywhere in Australia when you spend over $80.00.

  1. Standard shipping:
    Flat rate of $12.50 Australia wide. Please note that delivery can take 5 to 7 working days within Australia, but we do our best to ship to you as soon as we receive payment.
  2. Express shipping:
    Flat rate of $15.00 Australia wide. Delivery is quicker and typically takes around than 3 to 4 working days.

Product(s) ordered will be dispatched within seven (7) working days from the payment receipt date*. In most cases however, your order will be shipped within three (3) working days.

Australia Post will deliver direct to you, however, if you are not available to accept delivery at this time, your parcel will be taken to the nearest post office and a calling card left in your letter box to notify you of this.

Serenity and Rose accepts no responsibility for any delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes, etc.

A shipping cost will be applicable to all items on www.serenityandrose.com.au

 *Please note that public holidays such as Easter, Christmas and other relevant public holidays may occur delays. 

 

NEW ZELAND

  1. Standard shipping:
    Flat rate of $20.00. Delivery can take 5 to 7 working days.
  2. Express shipping:
    Flat rate of $30.00. Delivery can take 3 to 4 working days.

 

USA & REST OF THE WORLD

  1. Orders over $110.00AUD will have free standard shipping.
  2. Orders under $110.00AUD, a flat shipping rate of $40.00AUD will apply.
Delivery can take 6 to 10 working days or longer for some destinations, however further destinations may take longer. Serenity and Rose accepts no responsibility in any delays of delivery.
Import restrictions apply to the below list countries and shipping cannot take place:
  • Spain
  • Portugal
  • People’s Republic of China (PRC)
  • Russia
 

CUSTOMS & DUTIES

Upon reaching the destination country, international orders may be subject to customs clearance procedures. This can cause delays beyond any original delivery estimates. Serenity and Rose takes no responsibility for any possible duties and taxes that may be applied by customs in the country where delivery is made.
The customer accepts any and all responsibility for any customs duties, foreign taxes and/or other fees that may be imposed. We suggest contacting your local customs office for further information in regards to taxes and duties. 
Serenity and Rose are unable to accept responsibility for any delays in delivery due to unforeseen circumstances, including but not limited to natural disasters, missed delivery or delivery company strikes, etc.

RETURNS / EXCHANGE / REFUNDS

If you are not completely satisfied with your product, please contact us to help resolve the issue. If we cannot resolve the issue, we will replace or exchange a product for you on the provision that the product has not been used and is still in its original packaging and condition. We will investigate the reason as to a fault of the product. A change of mind or circumstance will not result in an exchange, return or refund.
Contact must be made to us via email at hello@serenityandrose.com.au within 3 working days of receiving your goods. The return your goods must be received within 12 working days of your contact. Products must be in their original packaging and condition.
Any postage fees paid by you will not be refunded. The postage fee to return the items is your responsibility. In the event of an item found to be faulty, we will not apply postage charges (excluding any import taxes and duties). 
In the event of a refund, this will be made using the same method as the original payment method. No other method will be used.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us either by:

Email:
hello@serenitandrose.com.au 

Mail:
Serenity and Rose Suite 575,
2/454 Scarborough Beach Road,
Osborne Park WA 6017.